Network Support Expert (m/w/d)
Core
Analyze, diagnose, and resolve complex network incidents affecting business solutions and customer environments, including LAN, WAN, VPN, Wi-Fi, and site-to-site connectivity.
Role type
Senior Network Support Engineer (Incident Response & Diagnostics)
Builds
Stable network infrastructure and connectivity for business solutions
Domain
Retail technology, IoT Cloud, Network Operations
Deliverable
Production network stability and incident resolution
Required skills
Network architecture (TCP/IP, VLAN, VPN, Wi-Fi), Network diagnostics (Wireshark, Nmap), Cloud log analysis (Azure Monitor, Azure Log Analytics), Root cause analysis, Incident reporting, Technical documentation
Preferred skills
Cloud/virtualization/hybrid environments (Azure, VMware), Training internal teams
Technologies
Wireshark, Nmap, Azure Monitor, Azure Log Analytics, TCP/IP, VLAN, VPN, Wi-Fi, Azure, VMware
Responsibilities
Analyze and resolve complex network incidents; Use monitoring tools to identify anomalies; Analyze cloud logs and metrics; Perform network testing and audits; Produce incident reports and recommendations; Coordinate with internal/external teams; Maintain technical knowledge base
Seniority
Senior, hands-on IC