Knowledge Management Specialist (Fixed-Term)
Core
Coordinate global stakeholders on knowledge asset creation, governance, and maintenance; manage Knowledge Base system operations, testing, and releases; analyze content requirements and generate reports to support HR function improvements.
Role type
Knowledge Management Specialist (HR domain)
Builds
Knowledge Base system articles, system performance reports, and process improvement recommendations for HR functions.
Domain
Human Resources / Knowledge Management / Infrastructure Consulting
Deliverable
dashboards & analysis | product features
Required skills
Content governance, HTML coding, MS Excel (advanced), ServiceNow (Knowledge Base/ticketing), Technical writing, Data analysis, Process mapping
Preferred skills
Web development, HR metrics knowledge, Workday experience, Process mapping methodologies, Outsourcing/shared services experience
Responsibilities
Coordinate translation requests, conduct system maintenance checks, manage UAT with stakeholders, train Knowledge Editors, perform impact assessments on KM processes, generate data reports, liaise with SMEs for article updates.
Seniority
Mid-level, hands-on IC