HR Digital Employee Experience Analyst
Core
Create, maintain, and optimize employee-facing HR knowledge content and monitor conversational AI/digital self-service tools to support APAC employees.
Role type
HR Digital Employee Experience Analyst
Builds
Employee self-service portals, HR knowledge bases, and AI-driven support tools
Domain
Human Resources / Digital Employee Experience / Conversational AI
Deliverable
product features
Required skills
HTML/CSS, content governance, data analysis, cross-functional collaboration, AI tool literacy, localization strategy
Preferred skills
knowledge management, UX principles, service delivery operations, analytics reporting
Technologies
ServiceNow HRSD, ServiceNow Employee Center Pro, Moveworks, Workday
Responsibilities
Create and audit HR knowledge content; monitor conversational AI performance and bias; analyze employee feedback and search analytics; ensure content findability and accessibility; support regional APAC localization needs
Seniority
Mid-Senior, hands-on IC
