Account Manager
Core
Own day-to-day operations for a strategic global technology customer, ensuring GPS tracking devices are deployed, stocked, and ready at every shipping location while managing shipment exceptions and security escalations.
Role type
Senior Account Manager (Logistics Operations)
Builds
Operational processes and SOPs for high-value global shipments
Domain
Logistics / Supply Chain / Transportation
Deliverable
client delivery
Required skills
Operations-focused account management, inventory management, stakeholder management, process improvement, problem-solving, time-sensitive escalation handling, SOP development, logistics/supply chain experience
Preferred skills
Logistics, supply chain, or transportation experience in complex/high-value shipping environments
Technologies
MS Office, CRM software, shipment-visibility and tracking platforms
Responsibilities
Manage daily operations for strategic global technology customers; Coordinate GPS tracking device deployment and inventory; Manage shipment exceptions and security escalations; Lead new shipper onboarding and training; Develop and maintain customer-specific SOPs; Coordinate with stakeholders, warehouses, freight forwarders, and carriers; Support pilots and new technology rollouts; Review performance to drive process improvements
Seniority
Senior, hands-on IC
