Client Services Representative
Core
Create a welcoming experience for clients and patients from check-in to check-out while supporting the veterinary team through scheduling, communication, and front desk operations.
Role type
Client Services Representative (Veterinary Front Desk)
Builds
Veterinary practice operations and patient care workflow
Domain
Veterinary Services / Healthcare Administration
Deliverable
client delivery
Required skills
customer service, scheduling, data entry, recordkeeping, payment processing, phone system operation, Microsoft Office proficiency, multitasking
Preferred skills
veterinary or medical office experience, knowledge of animal behavior and veterinary terminology
Responsibilities
Greet clients and patients, answer and direct phone calls, schedule appointments, check patients in and out, process invoices and payments, maintain medical records, monitor wait times, assist with training new team members
Seniority
Entry-level to Junior, hands-on IC
