Traffic Monitoring Operator I
Core
Monitor state roadways and manage traffic events/incidents using Advanced Traffic Management Systems (ATMS) software, dispatch incident management personnel, and coordinate with first responders and agencies.
Role type
Traffic Monitoring Dispatcher (IC)
Builds
Incident response coordination and traveler information services for Florida's roadways
Domain
Transportation / Intelligent Transportation Systems (ITS)
Deliverable
client delivery
Required skills
ATMS software operation, CCTV monitoring, dynamic message sign control, ramp meter management, radio/phone dispatching, incident logging, weather impact assessment, map interpretation, data entry
Preferred skills
Call center or 911 dispatch experience, geographic familiarity with Florida freeway system, calm performance in high-pressure environments
Responsibilities
Monitor camera video and information sources for traffic events; dispatch Road Ranger Safety Service Patrol Operators; update traveler information website; coordinate with FDOT signal personnel; log events and response plans; communicate with law enforcement, fire, ambulance, and towing services
Seniority
Entry-level, hands-on IC
