Senior Operations & Performance Supervisor
Core
Ensure accountability, operational visibility, and execution across a professional-services firm by tracking priorities, deadlines, and client dependencies.
Role type
Senior Operations & Performance Supervisor
Builds
Operational discipline, reporting structures, and workflow improvements for a professional services firm.
Domain
Professional Services (Audit, Accounting, Tax, Advisory)
Deliverable
dashboards & analysis
Required skills
Operational tracking, stakeholder follow-up, bottleneck identification, workflow improvement, data reporting, team coordination, process control
Preferred skills
ERP/CRM system expertise, automation, AI-assisted productivity tools
Technologies
Odoo, Zoho, Dynamics, SAP, Oracle, Salesforce, Microsoft 365
Responsibilities
Coordinate and follow up on assignments, management actions, client matters, and deadlines; Track engagements, owners, milestones, overdue items, and next actions; Identify and escalate delays, bottlenecks, capacity issues, and operational risks; Prepare concise weekly/monthly dashboards and exception reports; Support billing and collection follow-up with management; Coordinate operational meetings and track action closure.
Seniority
Senior, hands-on IC