Community Web Manager
Core
Lead publishing operations and content management for ServiceNow's largest customer-facing digital experience platform, ensuring content accuracy, timeliness, and discoverability for customers, developers, and partners.
Role type
Senior Community Web Manager (Digital Experience Operations)
Builds
Community platform landing pages, product hubs, video/podcast publishing experiences, and self-service publishing tools.
Domain
SaaS / Enterprise IT / Digital Experience Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
CMS administration, web publishing operations, content governance, publishing workflows, quality assurance, stakeholder management, project management, HTML/CSS, JSON-based content configuration, training and enablement
Preferred skills
Khoros/Gainsight/Higher Logic platform experience, Adobe Experience Cloud (AEM/Target), Adobe Photoshop, redirects/navigation management, AI tools for workflow optimization
Technologies
Khoros, Omny, Brightcove, Adobe Experience Cloud, HTML, CSS, JSON
Responsibilities
Execute website updates and manage staging/production deployment processes; Design and deploy landing pages using templates; Configure site navigation, permissions, and visibility settings; Build and maintain product hub experiences; Train stakeholders on publishing tools and governance standards; Coordinate content migrations and launches with business teams.
Seniority
Senior, hands-on IC