Assistant Service Manager
Core
Front-end leadership role partnering with the Department Manager to deliver exceptional customer service, operational performance, and a welcoming shopping experience at a fresh food retailer.
Role type
Assistant Service Manager (Front-end Leadership)
Builds
Fresh food retail operations and customer shopping experience
Domain
Grocery Retail / Fresh Food
Deliverable
product features
Required skills
Customer service, team leadership and coaching, financial stewardship and cash handling, compliance with food safety and health regulations, hands-on operational support, scheduling and administrative management
Preferred skills
French language skills
Technologies
Manual and automated store systems, computer software programs
Responsibilities
Deliver outstanding customer service and support the vision of the best fresh shopping experience; Partner with the Department Manager to execute department strategies and achieve performance objectives; Support team development through training, coaching, motivation, and recognition; Lead regular team huddles to share goals and provide feedback; Safeguard financial assets through cash-handling controls, audits, and float tracking; Champion Safe Food Handling and Health & Safety policies; Provide hands-on support for daily operations including cashier coverage and store cleanliness; Support office functions including scheduling, purchasing orders, and payroll processes
Seniority
Mid-level, hands-on IC with supervisory experience