Tradewin Consultant (Customer Service Agent)
Core
Ensuring accurate and timely data entry in the Tradewin operating system to support customer service departments and provide visibility to clients.
Role type
Customer Service Agent (Data Entry & Operations Support)
Builds
Data records and system updates for the Expeditors Tradewin network
Domain
Logistics and International Trade Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data entry, attention to detail, client communication, SOP adherence, KPI tracking, conflict resolution, English fluency (written and oral), computer literacy
Preferred skills
Problem-solving, adaptability, initiative, stress management, quality focus
Technologies
Tradewin operating system, various software applications
Responsibilities
Ensuring continuous and correct flow of data in the operating system, tracking activity status and updating information for client visibility, collaborating with clients to offer permanent solutions, maintaining accurate records of client projects, providing support and supervision for Tradewin team members, participating in the development and continuous improvement of Tradewin products
Seniority
Individual Contributor, operational level
