Anlagenmechaniker SHK für den telefonischen Kundensupport von Buderus-Heizsystemen (w/m/div.)
Core
Provide telephone and written customer support for Buderus heating systems, performing remote fault analysis and troubleshooting using physical units at the workstation.
Role type
Technical customer support specialist (HVAC/Heating systems)
Builds
Customer support solutions and troubleshooting guidance for Buderus heating products
Domain
HVAC / Heating systems / Industrial equipment
Deliverable
client delivery
Required skills
HVAC installation knowledge, electrical systems knowledge, mechatronics knowledge, PC proficiency, order processing, spare parts sourcing
Responsibilities
Conduct telephone and written customer consultation on Buderus products, perform remote fault and error analysis, coordinate solution steps with field service colleagues, process orders and source spare parts
Seniority
Entry-level to Mid-level, hands-on IC