Mid Level User Researcher
Core
Plan, facilitate, and lead user research activities for multidisciplinary teams on complex projects, championing user-centred design (UCD) and defining research practices.
Role type
Mid-level User Researcher (IC)
Builds
Evidence-led solutions and research insights for public sector clients (government, NHS, voluntary sector) and private organizations.
Domain
Public sector digital services, healthcare, and government operations.
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
User research planning and facilitation, qualitative analysis and synthesis, inclusive and accessible research methods, GDS Service Standards compliance, turning insights into recommendations, autonomous project management.
Preferred skills
Service Design experience, Health project experience, AI practices interest, Research Operations support.
Technologies
GDS Service Standards, digital service frameworks.
Responsibilities
Plan and lead user research projects, define and refine research practices, support new business pitches and proposals, collaborate with Service Design and Digital teams.
Seniority
Mid-level, hands-on IC with mentorship from senior team members.
