Kaufmännischer Mitarbeiter (m/w/d) im Direct Client Support
Core
Direct client support specialist serving strategic end-customers, acting as the interface between internal departments and the outside sales team.
Role type
Commercial Client Support Specialist
Builds
Quotations, special solutions, order confirmations, and payment processing for strategic clients.
Domain
Office furniture manufacturing / B2B sales support
Deliverable
client delivery
Required skills
Quotation preparation, Order Management, CRM administration, Customer analysis, Payment processing, Catalog management, Direct client communication, Organizational multitasking
Preferred skills
English (written and spoken), pCon.basket, MS Office 365, SAP, Office furniture knowledge
Responsibilities
Capture quotations for daily and project business, Clarify and prepare special solutions, Manage orders including confirmation monitoring and complaints, Support customer service with decision-making data and presentations, Prepare customer analyses, Maintain product catalogs, Monitor payment settlements, Manage customer data in CRM system
Seniority
Individual Contributor, operational level
