Guest Services (Saudi only)
Core
Handle internal and external guest communications, serve as a central point of contact for inquiries, and coordinate requests with hotel departments to ensure a seamless guest experience.
Role type
Guest Services Agent
Builds
Guest service interactions and operational support for hotel stays
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, communication, interpersonal skills, multitasking, prioritization, attention to detail, coordination, follow-up
Preferred skills
Experience with luxury/lifestyle hotels, knowledge of hotel communication systems
Technologies
Opera PMS, Microsoft Office
Responsibilities
Handle guest inquiries and requests, provide information on facilities and services, coordinate with housekeeping and engineering, log and track guest requests, manage wake-up calls, support front office operations, respond to emergency communications, record guest information in systems, monitor communication systems, maintain daily logs, promote hotel services
Seniority
Entry to Mid-level, hands-on IC