Guest Service Agent
Core
Provide warm, friendly reception and guide guests through their stay, handling check-ins, check-outs, and local recommendations.
Role type
Guest Service Agent
Builds
Guest experiences at wellness retreats and hotels
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Customer service, reservation processing, communication, issue resolution, local knowledge
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests via property management systems, act as primary point of contact for guest inquiries and issues, provide personalized recommendations for local attractions and eateries
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