Customer Service Rep (4126)
Core
First point of contact for customers, handling inquiries, resolving issues, and processing orders via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, active listening, empathy, time management, computer proficiency, data entry
Preferred skills
CRM software experience, previous customer service experience
Responsibilities
Answer incoming customer inquiries, resolve customer issues and complaints, process orders and refunds, document customer interactions, escalate complex issues, provide feedback on service processes
Seniority
Entry-level, individual contributor
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