Shift Leader - 4233
Core
Assists in daily oversight, coordination, and execution of sales, cost control, customer service, and food quality standards in a fast-paced pizza franchise environment.
Role type
Shift Leader (Front of House & Back of House)
Builds
Pizza products and customer service experiences for franchise stores
Domain
Food Service / Quick Service Restaurant (QSR)
Deliverable
product features
Required skills
Cash management, POS system operation, food preparation, inventory control, waste tracking, scheduling coordination, complaint resolution, multi-tasking, accurate math, team leadership
Preferred skills
Upselling techniques, cross-training, initiative
Technologies
Point of Sale (POS) systems
Responsibilities
Provide leadership support to the Manager on Duty, oversee pre-close functions, manage cash and coupons, adhere to food safety and quality standards, prepare menu items, handle inventory and stock ordering, resolve customer complaints, coordinate team scheduling.
Seniority
Mid-level, hands-on IC