Manager of Experiences
Core
Designing, developing, and leading the overall guest experience strategy to ensure every touchpoint reflects the hotel's luxury positioning and brand promise.
Role type
Manager of Experiences (Luxury Hospitality)
Builds
Distinctive, meaningful, and memorable experiences connecting guests with destination culture, nature, wellness, and gastronomy.
Domain
Luxury Hospitality / Experiential Travel
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Experience design, personalized service delivery, cross-functional collaboration, budget management, KPI monitoring, partnership development, operational inspection, storytelling, commercial awareness.
Preferred skills
Local destination knowledge, luxury lifestyle expertise, sustainability integration.
Technologies
None stated
Responsibilities
Design and curate unique, personalized experiences for guests; Establish partnerships with local artisans and experts; Oversee personalized experiences based on guest profiles; Develop and manage annual budget and operating expenses; Monitor KPIs related to guest satisfaction and revenue; Collaborate with operational departments for seamless guest journey.
Seniority
Manager, hands-on leadership