Air Import & Export Customer Service Agent
Core
Manage the end-to-end movement of air freight imports and exports, ensuring timely delivery, accurate documentation, and customer satisfaction.
Role type
Air Import & Export Customer Service Agent
Builds
International air shipments for global trade customers
Domain
Global logistics and air freight transportation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Air document preparation, shipment tracking, rate negotiation, customs documentation, operational reporting, vendor coordination, compliance adherence, data entry, customer communication
Preferred skills
IATA certification, market knowledge of air carriers, analytical thinking, problem solving
Technologies
MS Excel, MS Word, operational tracking systems, CRM
Responsibilities
Receive and process shipment documents, track and trace air import/export files, coordinate with vendors for space and services, prepare customs documentation, communicate arrival notices, review operational reports, ensure adherence to government regulations and company SOPs, assist with market pricing and customer retention calls
Seniority
Individual Contributor, operational level