Director of Front Office - Limelight Mammoth
Core
Leads Front Office operations (Front Desk, Concierge, Guest Services) to ensure seamless delivery of exceptional guest experiences and uphold brand standards.
Role type
Director of Front Office
Builds
Front office service standards, operational excellence, and guest satisfaction strategies.
Domain
Hospitality / Luxury Hotel Management
Deliverable
product features
Required skills
Strategic leadership, staff management and succession planning, financial acumen and budget control, operational compliance, emergency preparedness, process improvement, bilingual communication (English/Spanish)
Preferred skills
Experience in luxury or full-service hospitality environments
Technologies
Microsoft Office suite, hotel management systems
Responsibilities
Provide strategic direction for front office operations, oversee staff performance and development, manage payroll and labor costs, partner with Finance for budgeting, oversee vendor relationships, lead emergency procedures, and champion innovation across departments.
Seniority
Director, strategic leadership & team management
