Senior Director, Content Design
Core
Lead the content design function to shape how natural language enhances user experience and drives engagement in ServiceNow's AI-native digital products and platforms.
Role type
Senior Director, Content Design (Strategy & Leadership)
Builds
AI-native products (Now Assist, Agent builders, Agentic workflows) and traditional UI content experiences.
Domain
Enterprise Software / AI / Conversational AI
Deliverable
production ML models | product features
Required skills
Content strategy, UX writing, team leadership, user research, data-driven decision-making, content management systems, design tools, analytics platforms
Preferred skills
External community engagement, scaling design organizations
Technologies
Content management systems, design tools, analytics platforms
Responsibilities
Develop and execute content design strategy; establish standards for UI and conversational flows; partner with DesignOps to scale team capacity; conduct user research on content clarity; define and track OKRs for content impact; communicate strategy to executive leadership; build and mentor a high-performing cross-functional team.
Seniority
Senior Director, strategic leadership & mentorship
