Front Office Manager
Core
Lead the Front Office department to ensure smooth operations, high guest satisfaction, and revenue maximization through room assignment and group management.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency for a luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office leadership, OPERA PMS proficiency, room assignment and inventory control, group arrival management, VIP and loyalty guest handling, performance reviews, recruiting, problem-solving, organizational skills
Preferred skills
Luxury property management experience
Technologies
Micros PMS, OPERA PMS
Responsibilities
Assist Front of House in all aspects, provide managerial support for Front Desk and Guest Services, monitor house count to maximize revenue, oversee group arrivals and room assignments, handle guest requests and complaints, inspect rooms for VIP guests, manage key inventory, recruit staff, conduct performance reviews
Seniority
Manager, hands-on leadership
