Head of Business Operations - North America - Wise Platform
Core
Lead regional operational strategy and partner success for Wise's platform, ensuring servicing models scale with growth and meet partner KPIs/SLAs.
Role type
Senior leadership Head of Business Operations (Platform Servicing)
Builds
Scalable servicing models for platform partners across North America
Domain
FinTech / Financial Services / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, cross-functional leadership, operational KPI management, SLA optimization, change management, data analysis, market/regulatory knowledge, stakeholder influence
Preferred skills
SQL, Python, hands-on execution, entrepreneurial mindset
Technologies
SQL, Python, analytics dashboards, spreadsheets
Responsibilities
Own regional servicing and operational KPIs, lead partner success to ensure stable KPIs and SLAs, influence operational teams without direct authority, translate partner requirements into servicing models and long-term strategies
Seniority
Senior, hands-on IC with strategic leadership scope
