Associate Director, Client & Delivery Excellence
Core
Strategic leadership role overseeing client experience, program delivery excellence, and SDOH components for pharmaceutical clients.
Role type
Senior IC/Manager Client & Delivery Excellence
Builds
Patient access programs, reimbursement support, co-pay assistance, and adherence services
Domain
Life Sciences / Patient Services / Commercial Operations
Deliverable
client delivery
Required skills
Patient services leadership, commercial discipline experience (Sales/Ops/Product/Strategic Account Management), program optimization, team management, client relationship management, operational strategy
Preferred skills
Life Sciences industry account management, Advanced degree in Life Sciences/Pharmacy/Business
Technologies
Microsoft Office
Responsibilities
Provide coaching and training to staff, cultivate client relationships, assess and optimize operational aspects of programs, oversee client billing, track and report program results, manage department staff and performance
Seniority
Senior, hands-on IC/Manager
