Customer Experience Team Member
Core
Deliver a five-star hospitality experience as the face of the building, managing visitor arrivals, coordinating services, and supporting community engagement for occupiers and guests.
Role type
Front-of-house customer experience team member
Builds
Welcoming community and positive first impressions for building occupants and visitors
Domain
Commercial real estate / Hospitality
Deliverable
product features
Required skills
Hospitality or customer service background, visitor management, stakeholder relationship building, property tour presentation, service coordination, administrative record keeping, health and safety compliance
Preferred skills
Experience in hotels, aviation, events, or retail, IT proficiency (Outlook, Word, Excel, PowerPoint), proactive problem solving
Responsibilities
Deliver warm welcomes and manage customer interactions, coordinate visitor arrivals and manage visitor systems, support community events and engagement initiatives, conduct property tours for prospective occupiers, arrange occupier services (restaurant bookings, transport), respond to enquiries via phone/email/in-person, maintain cleanliness of reception areas, monitor and report building issues, maintain accurate records and databases
Seniority
Individual contributor, entry to mid-level
