Retail Customer Service - Multi Site
Core
Manage daily operations and customer service standards in Ladbrokes & Coral betting shops, ensuring safe gambling practices and processing transactions.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer experiences
Domain
Sports betting and gaming retail
Deliverable
product features
Required skills
Cash handling, customer service, conflict resolution, shift management, sales targets, regulatory compliance (safe gambling)
Preferred skills
Previous customer-facing experience, confidence in person-to-person interaction
Technologies
Betting terminals, payment processing systems
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process cash transactions, handle customer complaints, maintain shop standards, open or close the shop
Seniority
Individual Contributor, operational level