MAM/DAM Product Operations Specialist (f/m/div.)
Core
First-level support and operational specialist for MAM/DAM solutions, acting as a bridge between users, product owners, and development teams to ensure efficient incident resolution and product improvement.
Role type
Senior IC Product Operations Specialist (MAM/DAM)
Builds
MAM/DAM solutions for enterprise clients
Domain
Digital Asset Management / Media Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
First-level support, ticket handling, troubleshooting, user administration, data analysis, Jira, Confluence, SharePoint, MAM/DAM platforms, metadata management, workflow configuration
Preferred skills
Content production/digital asset management industry experience, metadata taxonomies, content/data models
Responsibilities
Handle first-level support requests and troubleshoot functional/technical issues, manage user access and content administration, support product backlog refinement and feature rollout, create and maintain user documentation and knowledge bases, collect and analyze user feedback for continuous improvement
Seniority
Mid-Senior, hands-on IC