Hostess
Core
Greet guests, manage reservations, seat parties, and coordinate front-of-house operations to ensure smooth dining flow and guest satisfaction.
Role type
Front-of-house hostess
Builds
Guest seating experience and reservation management
Domain
Hospitality / Restaurant operations
Deliverable
product features
Required skills
Reservation management, guest relations, table setup, conflict resolution, telephone etiquette, inventory management
Preferred skills
Knowledge of hotel services, menu promotion, cashiering assistance
Technologies
Reservation systems, telephone
Responsibilities
Greet guests at the entrance, manage restaurant reservations and cancellations, seat guests according to floor plan, monitor waiting lines, handle guest complaints, ensure table cleanliness and setup, assist staff with clearing tables, promote F&B outlets
Seniority
Entry-level to Junior