Porter/Maitre'D Host
Core
Greeting guests, managing access control, handling luggage, and providing food & beverage service in Qantas International Lounges.
Role type
Hospitality porter and maitre'd host
Builds
Smooth lounge operations for First Class and premium lounge patrons
Domain
Aviation hospitality
Deliverable
product features
Required skills
Heavy lifting, access control management, food & beverage service, guest escorting, menu presentation, drink ordering, cleaning, multitasking, attention to detail, composure under pressure
Preferred skills
Previous customer service experience in fast-paced environments, impeccable grooming, valid Responsible service of alcohol card
Technologies
None
Responsibilities
Meet and greet guests at arrival and departure, verify boarding passes for lounge access, lift and carry passenger luggage, ensure guests adhere to dress codes, coordinate VIP handovers, explain airport and lounge facilities, clean and maintain the foyer and check-in suite, monitor table allocation, present menus and take drink orders, assist with food and beverage duties, attend staff meetings and training
Seniority
Entry-level to Junior