Team Leader - Front Office
Core
Supervise the Front Office team to ensure efficient reception operations, guest check-in/check-out, and daily administration for a beachfront hotel.
Role type
Front Office Team Leader
Builds
Guest services and front office operations for a 204-room beachfront hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team supervision, training and development, conflict resolution, operational efficiency, record keeping, cross-departmental liaison
Preferred skills
Strategic thinking, proactive initiative, ability to delegate, quality assurance
Technologies
None stated
Responsibilities
Supervise reception staff and ensure adherence to HR policies; Train the reception team on standards and procedures; Handle guest queries, complaints, and resolve issues to ensure satisfaction; Maintain Front Office log books and shift reports; Ensure smooth check-in and check-out processes; Monitor cleanliness of front office areas; Liaise with other departments for operational issues.
Seniority
Mid-level, hands-on IC