Head Waiter/Waitress
Core
Supervise and coordinate front-of-house operations for a luxury hotel restaurant, ensuring high standards of food and beverage service and guest satisfaction.
Role type
Senior Front-of-House Manager / Head Waiter
Builds
Dining experiences for guests at a luxury coastal resort
Domain
Luxury Hospitality / Food & Beverage
Deliverable
product features
Required skills
Team supervision, service standards enforcement, customer complaint resolution, menu promotion, kitchen liaison, cash reconciliation, staff training, operational coordination
Preferred skills
Hospitality diploma, prior supervisory experience
Technologies
POS systems, reservation management tools
Responsibilities
Allocate tables and service sections, monitor staff performance, handle customer inquiries and complaints, verify order accuracy, liaise with kitchen and bar, manage cash handling and end-of-shift reconciliation, ensure compliance with health and safety regulations
Seniority
Senior, hands-on IC with supervisory duties