Associate - Account Management
Core
Independently manages complex benefit administration activities, including provider outreach, claim support, documentation review, and workflow management.
Role type
Senior IC benefits support specialist
Builds
Benefit administration workflows and claim resolution processes
Domain
Health Insurance, Life Insurance, Disability Benefits, Leave Administration
Deliverable
client delivery
Required skills
Health Insurance, Life Insurance, Disability Benefits, Leave Administration, Claims Processing, Healthcare Operations, provider outreach, claim documentation review, process improvement, quality compliance, system proficiency
Preferred skills
contact center operations, productivity and quality performance metrics, benefit-related support activities
Responsibilities
Process complex benefit administration activities, review claim documentation, contact providers and stakeholders, manage follow-up activities, resolve processing exceptions, maintain accurate documentation, support multiple product lines, assist with training and coaching, escalate issues, recommend process improvements
Seniority
Mid-level, hands-on IC