Colaborador de Atención a Cliente y Experiencia de Compra- (4 días a la semana)
Core
Manage customer service and shopping experience operations, focusing on returns, services, and customer feedback to drive commercial opportunities.
Role type
Customer Experience & Operations Specialist
Builds
Customer shopping experiences and operational efficiency in retail stores
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Customer relationship management, operational process optimization, conflict resolution, data analysis, cross-functional coordination, contract management, compliance training
Preferred skills
Creativity in experience design, stress tolerance, independent work, flexibility with hours
Technologies
Excel, Word, IKEA internal systems
Responsibilities
Analyze customer feedback and shopping flow to propose commercial opportunities; Coordinate with teams to ensure operational areas function correctly; Monitor availability of purchasing tools; Train staff and external providers on conduct codes; Manage external vendor contracts and agreements.
Seniority
Individual Contributor