Customer Success Manager
Core
Own operational success of Brazilian banking and fintech partners using Wise's international payments infrastructure.
Role type
Mid-level Customer Success Manager (B2B Partners)
Builds
Operational health and growth for partner integrations of Cards API/MCA and remittance products
Domain
Fintech / Cross-border payments / Brazilian financial services
Deliverable
client delivery
Required skills
B2B operational relationship management, data-driven analysis, project management, API technical fluency, cross-functional collaboration, regulatory navigation (AML/KYC/BACEN), Portuguese and English communication
Preferred skills
Brazil payment ecosystem knowledge, Tier 1/2 bank or large fintech experience, card issuance product experience, SQL/Looker proficiency, end-to-end API integration understanding
Responsibilities
Own operational relationships with Brazil-based banking and fintech partners, drive partner retention and performance metrics, build and execute operational account plans, lead quarterly business reviews, lead incident response coordination, navigate Brazil's regulatory landscape, advocate for partners internally, develop trusted relationships with partner stakeholders, use data to drive improvements
Seniority
Mid-level, hands-on IC