Customer Support Specialist (Spanish Speaker)
Core
Resolve complex customer issues across multiple channels (phone, chat, email) for a global money transfer platform, ensuring high-quality support and compliance.
Role type
Customer Support Specialist (Spanish Speaker)
Builds
Customer support interactions and resolutions for Wise's consumer and business segments
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
Critical thinking, active listening, empathy, data security compliance, process adherence, knowledge sharing, feedback communication, process improvement
Preferred skills
Advanced product knowledge, self-starter mindset, technical proficiency (typing 45 wpm), adaptability, growth mindset, DEI commitment
Technologies
Contact center systems, emerging technology tools
Responsibilities
Manage and diffuse escalating customer interactions, meet service KPIs across all channels, communicate clearly and professionally in multiple languages, manage escalations to specialized teams (KYC, Complaints, PayOps), contribute to team discussions and peer support, identify process improvement opportunities
Seniority
Individual Contributor, entry-to-mid level (1+ years experience required)