Sr. Customer Support Analyst
Core
Manage customer relationships and deliver high-quality data outputs and query resolutions for clients using proprietary platforms.
Role type
Senior Customer Support Analyst (Data & Operations)
Builds
Data reports, query resolutions, and service delivery aligned with Joint Business Plans.
Domain
Consumer Intelligence / Market Research / CPG
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data analysis, Microsoft Excel (pivot tables, vlookup, conditional functions), PowerPoint, project management, stakeholder management, process improvement, KPI adherence, multi-market coordination
Preferred skills
CPG industry exposure, AI tool proficiency, French or Italian language skills
Technologies
NielsenIQ proprietary platforms, Microsoft Excel, PowerPoint, AI tools
Responsibilities
Execute and improve delivery management and service tasks; resolve complex data and process queries; align with customers on ways of working and Joint Business Plans; triage requests across markets; drive adherence to KPIs and process compliance; build relationships with senior internal and external stakeholders.
Seniority
Senior, hands-on IC with strategic partnership elements
