Guest Relations Assoc SVC- Jordan Ford
Core
Respond to internet inquiries, generate service appointments, and manage customer data for new and pre-owned vehicle service at a dealership.
Role type
Guest Relations Associate (Service)
Builds
Service appointments and customer experience
Domain
Automotive retail / Customer service
Required skills
CRM software proficiency, lead management tools, data entry, phone surveying, cashier duties, Microsoft Office, CDK system
Preferred skills
Verbal and written communication, independent work, call center environment experience, organizational skills
Technologies
CRM software, lead management tools, Microsoft Office, CDK system
Responsibilities
Respond to internet inquiries with accuracy and professionalism, enter customer inquiry data into CRM, generate service appointments, conduct phone surveys, compile reports and documentation, perform cashier duties
Seniority
Entry-level, individual contributor