Name Change/Resale Specialist (Bilingual)
Core
Process timeshare ownership transfers, resale transactions, name changes, and account maintenance for owners and third-party organizations.
Role type
Bilingual Name Change/Resale Specialist
Builds
Ownership transfer records and account updates for Westgate Resorts timeshare owners
Domain
Timeshare administration and real estate transactions
Deliverable
client delivery
Required skills
Review legal documents (deeds, trusts, probate), process ownership transfers, manage high-volume phone interactions, verify ownership information, maintain accurate records, communicate in English and Spanish
Preferred skills
Timeshare operations experience, title processing, mortgage servicing, hospitality industry background, knowledge of estate/divorce transfers
Technologies
Microsoft Office Suite (Outlook, Excel, Word, Teams), document management platforms
Responsibilities
Process ownership transfers and resale transactions, evaluate legal documentation, handle inbound/outbound customer service calls, coordinate with internal departments and external parties, resolve transfer issues, ensure compliance with policies
Seniority
Entry-level to Mid-level, hands-on IC
