Guest Services & Quality Intern
Core
Support guest services and quality standards for a 5-star urban resort in Barcelona by managing guest requests, coordinating with departments, and handling communications.
Role type
Guest Services & Quality Intern
Builds
Guest experiences and service delivery for SLS Barcelona
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest request management, cross-departmental coordination, complaint handling, service quality monitoring, administrative reporting, multitasking
Preferred skills
Proactive problem solving, brand ambassadorship, trend analysis
Technologies
Microsoft Word, Excel, Outlook
Responsibilities
Answer internal and external phone calls, manage guest requests and reservations, coordinate with housekeeping and engineering, record and track requests, respond to guest complaints, perform quality checks, monitor service trends, assist with administrative reporting
Seniority
Intern