Onsite Technician 1st / 2nd Level Support (m/w/d)
Core
Provide onsite first and second-level support for workstations, mobility devices, and computer systems, handling hardware/software incidents and infrastructure changes.
Role type
Onsite IT Support Technician (1st/2nd Level)
Builds
Maintains end-user services, mobile devices, and local network printer systems for enterprise clients.
Domain
IT Support / Enterprise Services
Deliverable
client delivery
Required skills
Windows environment support, Office 365, Mobile services, MS Teams, Incident processing (ITIL), Inventory management, Hardware installation, Customer service
Preferred skills
Apple environment support, Dashboard monitoring, Procedure improvement
Technologies
Windows, Office 2016, Office 365, MS Teams, iPad, iPhone
Responsibilities
Assist with workstation and mobility device support, handle hardware and software incidents, manage inventory and installation of equipment, monitor production environment dashboards, process ITIL tickets
Seniority
Mid-level, hands-on IC
