BDC Associate Fixed Ops - BMW of Fairfax
Core
Respond to internet inquiries to generate service appointments for new and pre-owned vehicles at a BMW dealership.
Role type
Service BDC Associate
Builds
Service appointments and customer inquiry management
Domain
Automotive / Customer Service
Deliverable
product features
Required skills
CRM software proficiency, lead management tools, MS Office Suite, data entry accuracy, phone surveying, report compilation
Preferred skills
Knowledge of automotive financing and incentive programs
Responsibilities
Respond to internet inquiries, enter customer data into CRM, generate service appointments, conduct phone surveys, compile reports, perform cashier duties
Seniority
Entry-level
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