Retail Operations Lead
Core
Drive a customer-centric, efficient, and future-ready store operating model across the SEA Sales Market (Malaysia, Singapore, Philippines, Vietnam) by guiding Area Teams and ensuring consistent store operations.
Role type
Senior retail operations lead (SEA region)
Builds
Seamless omnichannel store experiences and optimized store operating models
Domain
Retail (Fashion) + Southeast Asia
Deliverable
product features
Required skills
Retail store operations leadership, strategic planning, change management, data-driven decision-making, workforce optimization, automation implementation, cross-functional collaboration, stakeholder management, performance tracking, customer experience improvement
Preferred skills
Tech product development understanding, coaching and upskilling, continuous improvement methodologies
Technologies
Digital tools, systems, and solutions for store operations
Responsibilities
Lead and evolve store operations to deliver a seamless omnichannel experience; Align people, processes, and technology for efficient ways of working; Plan workload and optimize workforce using automation; Maximize impact of data and tools to drive performance; Act on insights to remove customer pain points; Build partnerships across teams to ensure consistent delivery
Seniority
Senior, hands-on IC