Customer Operations Manager*in / Customer Success Manager*in (m/w/d)
Core
Central hub for customers, partners, and construction sites, ensuring smooth operations behind the scenes.
Role type
Customer Operations Manager
Builds
Customer support, partner coordination, and project scheduling for a franchise network of SHK (heating, ventilation, air conditioning, and plumbing) businesses.
Domain
Energy transition / HVAC / Construction services
Deliverable
client delivery
Required skills
Customer communication, partner management, project coordination, vendor management, proposal creation, stakeholder management
Preferred skills
Customer support experience, sales experience
Technologies
Digital tools
Responsibilities
Handling customer tickets and inquiries via hotline and email, coordinating with franchise partners, scheduling follow-up work and installations, evaluating vendor offers and issuing orders, acting as the central interface for customers and partners, creating customer proposals
Seniority
Individual Contributor