VOA Customer Service Rep
Core
Outbound and inbound customer service representative managing vacation ownership accounts, booking reservations, selling upgrades, and collecting delinquent balances.
Role type
Customer Service Representative (Collections & Sales)
Builds
Vacation Traveler Packages, reservations, and travel protection plans
Domain
Hospitality / Timeshare / Vacation Ownership
Deliverable
client delivery
Required skills
outbound calling, booking reservations, selling package upgrades, debt collection, account adjustments, compliance with FDCPA, payment processing
Preferred skills
timeshare experience, hospitality experience, bilingual (English/Spanish)
Technologies
Mortgage Receivables (MR) system
Responsibilities
Engage with trial owners via outbound calls; assist with booking reservations and purchasing upgrades; resolve payment concerns for delinquent accounts; collect down payments and mortgage payments; process account adjustments and late fee waivers; document customer interactions accurately.
Seniority
Entry-level to Junior