RESPONSABLE ADJOINT CAISSE/POLYVALENT (H/F)
Core
Manage the checkout line and welcome area to ensure high-quality customer service and optimize transaction flow.
Role type
Senior IC retail operations manager (checkout & welcome)
Builds
Checkout operations and customer service experience
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team management, customer relationship management, checkout process optimization, complaint handling, shift organization
Preferred skills
Communication, client-oriented mindset
Responsibilities
Manage and engage the team, pilot and organize the checkout line and welcome area, manage customer relationship quality, optimize checkout passage, follow up on complaints, organize and manage a versatile afternoon shift
Seniority
Senior, hands-on IC
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