Customer Service Specialist (all genders)
Core
Resolve complex customer inquiries, claims, and high-level complaints via email with full autonomy, acting as the final escalation point.
Role type
Senior Customer Service Specialist (Last-Level Support)
Builds
Sustainable solutions for customer issues in collaboration with Finance, Tech, and Legal teams.
Domain
E-commerce / Fashion
Deliverable
client delivery
Required skills
Complex problem-solving, analytical thinking, deep-dive investigation, written communication, English (business fluent), German (business fluent), cross-functional collaboration, documentation, initiative
Preferred skills
Customer support experience, calm under pressure, structured working style, quick tool adoption
Technologies
Extended system permissions, internal partner tools
Responsibilities
Solve complex customer inquiries and claims via email, root out issues using extended system permissions, collaborate with internal partners to craft solutions, drive continuous improvements based on case insights, monitor and evaluate external partner performance, build and maintain operational documentation, take accountability for special initiatives and edge cases