CHEF CONCIERGE H/F/X ANG/FR
Core
Manage concierge, bellhop, and valet teams to deliver high-end guest services, organize guest itineraries, and ensure security in public hotel areas.
Role type
Senior Concierge Manager
Builds
Guest experiences, hotel operations, and service quality standards for Sofitel Brussels Europe
Domain
Luxury hospitality / Hotel management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, guest relations, itinerary planning, vendor management, quality control, security monitoring, cash handling, staff training, problem-solving, diplomatic communication
Preferred skills
Knowledge of local tourism and culture, familiarity with luxury client expectations, multilingual abilities, proficiency in hotel management systems (Fidelio/Opéra)
Technologies
Fidelio, Opéra
Responsibilities
Supervise and train concierge and valet staff; manage guest requests and external service bookings; ensure security in public areas; handle cash float; maintain vendor and professional networks; oversee service quality and guest satisfaction metrics
Seniority
Senior, hands-on IC with management duties