Staff AI Engineer
Core
Design, build, and scale AI-powered solutions on the ServiceNow platform & Cloud, driving adoption of native AI capabilities (AI Agent Studio, Agentic AI, AI Control Tower) across the organization.
Role type
Staff AI Engineer (Enterprise Generative AI)
Builds
Scalable AI agents, workflows, and governance frameworks on ServiceNow Platform & Cloud
Domain
Enterprise Software / Generative AI / Low-Code Platform
Deliverable
production ML models | product features
Required skills
AI/LLM platform engineering, NLP, transformer architectures, vector search, agentic frameworks, ServiceNow AI ecosystem (Agent Studio, Skill Kit, Control Tower), MCP (Model Context Protocol), A2A (Agent2Agent), JavaScript, Python, cloud infrastructure (AWS/Azure/GCP)
Preferred skills
AI Control Tower governance frameworks, OpenTelemetry for AI observability, ServiceNow AI/platform certifications
Technologies
ServiceNow AI Agent Studio, Skill Kit, AI Control Tower, MCP, A2A, OpenTelemetry, AWS, Azure, GCP
Responsibilities
Architect and implement AI agents and workflows using ServiceNow's AI Agent Studio, Skill Kit, and Workflow Data Fabric; Lead AI Control Tower implementation, adoption, and enablement; Integrate and configure LLM-based capabilities in Cloud & ServiceNow Platform; Partner with product, platform, and business teams to identify high-value use cases and translate them into scalable AI solutions; Mentor engineers, set technical direction, and establish best practices for AI system design, governance, and responsible AI use
Seniority
Staff, hands-on IC with strategic scope
