Team Leader – Manager Opérationnel(le) - Roanne
Core
Operational manager responsible for leading a technical team, ensuring service delivery, and managing resources to meet client SLAs.
Role type
Senior operational team leader (IT infrastructure/security services)
Builds
End-to-end infrastructure, cloud, and cybersecurity services for enterprise clients
Domain
IT Infrastructure & Security Services
Deliverable
client delivery
Required skills
Team management, ITIL methodology, SLA management, network and system vulnerability understanding, resource planning, performance evaluation
Preferred skills
Empathy, initiative, stakeholder relationship building
Technologies
ITIL, network systems, cloud infrastructure
Responsibilities
Manage and lead a technical team, ensure operational procedures are followed, define and evaluate team objectives, handle technical and managerial escalations, maintain team skills and productivity, collaborate with OPM on action plans
Seniority
Senior, hands-on IC with management responsibilities
