Chargé de recouvrement H/F - CDD
Core
Manage friendly and judicial debt collection procedures for unpaid water bills, including negotiations and legal follow-up.
Role type
Debt collection specialist (water utility)
Builds
Payment recovery plans and legal enforcement actions for water service providers
Domain
Utilities / Water management
Deliverable
client delivery
Required skills
debt collection procedures (friendly and judicial), negotiation, conflict management, knowledge of collective procedures (bankruptcy/restructuring), payment methods management, water industry knowledge
Preferred skills
active listening, time management, autonomy, adaptability
Technologies
IRIS GN, Gmail
Responsibilities
Manage friendly and judicial collection procedures, analyze and process unpaid bill files, follow up on collective procedures, negotiate payment solutions, handle customer complaints and disputes, write professional correspondence
Seniority
Mid-level (2-3 years experience)